Welcome to the Durasan blog! We are glad you are visiting our site and taking an interest in what we offer. In this post we have decided to answer the questions we are asked most often by our customers. We hope they will clear up any doubts and help you get to know our company and our products better. Let us begin!
1. Are Durasan products made in Poland?
Yes and no - it depends on the particular product. Our range includes products manufactured entirely in Poland, at our modern production centre in the central part of the country. Some of the range, on the other hand, we assemble at our plant using components sourced from various parts of the world, including Italy, Turkey and Asia. This approach lets us combine the high quality of local manufacture with innovative solutions available on the global market. We make sure that every product, whatever the origin of its components, meets our rigorous quality standards.
2. Do you supply spare parts for your products?
Of course! We understand perfectly how important the availability of spare parts is, which is why we have our own Service Department, dealing not only with complaints but also with selecting and supplying spare parts for all our products. Whether you need a new seal for a shower enclosure, a handle or a mechanical component, you can count on us. In this way we give our customers full support and the certainty that their Durasan products will serve them for many years.
3. You have a wide range of products - what is your speciality?
Shower enclosures, without a doubt! That is where our adventure began and it is the field in which we feel most expert. Over the years we have refined our enclosures, introducing modern solutions, innovative opening and closing systems and a variety of styles to meet the requirements of even the most demanding customers. Our range of shower enclosures covers models for small bathrooms as well as spacious bathing rooms. We want everyone to be able to find a product with us that fits their needs perfectly.
4. How do you transport your products? Do they get damaged in transit?
The transport of our products is something we treat with the greatest care. Our Warehouse and Logistics Department works every day to make sure each product is packed professionally and protected against damage. We use durable packaging materials, additional reinforcement and special fillers that protect products in transit. We work only with reputable carriers who ensure safe, on-time delivery to our retail customers and business partners. We keep refining our packing and logistics procedures so that every Durasan product arrives in perfect condition.
5. How many years of warranty do you offer on your products?
The warranty period depends on the particular product. On some we give a standard two-year warranty, but on many models we offer extended protection of up to 10 years. We want our customers to feel confident using Durasan products, so we try to provide the longest possible period of protection, confirming their high quality and reliability.
6. Do you have a physical shop?
We do not have our own physical shops, but our products are widely available in many retail chains such as OBI, Leroy Merlin, Castorama and Bricoman. We work with these partners so that our customers can see our products in person and talk to advisers who will help them choose the best solution. We also have an online shop where orders can be placed directly with us. That way we can be sure every customer will find a convenient way to buy our products.
7. What is the one best product you would recommend to everyone?
We cannot point to a single best product, because our range is genuinely wide and customers' needs vary greatly. Our priority is always to listen to what customers expect and match our offer to their individual needs. Every bathroom is different and every user has different requirements. That is why our recommendations are based on a careful analysis of expectations - are you looking for an enclosure for a small bathroom, or perhaps an elegant whirlpool bath for a bathing room? Whatever the choice, we always try to make sure the solution we propose fits the customer's needs perfectly.
8. Are you planning to extend your range, or rather to improve the current one?
Both! On the one hand we work constantly on refining our current range, introducing new technologies, materials and features that make our products more comfortable to use. On the other, we continuously analyse the market and customers' needs so that we can introduce new product categories. In recent years we have extended the range with modern enclosure systems, shower panels and bathroom accessories. We are always looking for new solutions and products that will meet our customers' needs while setting us apart in the market.
9. What are your plans for the future?
Our plan for the future is growth, modernisation and the pursuit of even better results. At Durasan we follow the principle that the sky is the limit - we always aim to set new standards in the industry. We want to invest in modern technology, develop our production centre and increase our presence in foreign markets. We also plan to grow our online offer and make our products more widely available on the internet. Our goal is to keep improving what we offer, so that we can supply customers with products of the highest quality that meet their expectations and give satisfaction in use.
10. How can I contact Durasan if I have further questions?
We are always at your disposal! You can contact us in several ways. The quickest is to fill in the contact form on our website, describing your question or problem. We will reply as soon as we can. You can also call our helpline directly, where our advisers are on hand during office hours. If you prefer email, our Customer Service Department will be glad to answer your enquiry, and we also encourage you to get in touch through our social media, where we are online almost all the time!
We hope this post has cleared up many of the questions and doubts you may have had about our products and services. At Durasan we put quality, reliability and customer satisfaction first. Whether you are still considering a purchase or are already our customer, you can always count on our support. If you have more questions - do not hesitate to get in touch. We are here to help!